At Roohi Nasma Perfums, customer satisfaction is important to us. This policy outlines the conditions under which returns, replacements, and refunds are accepted.
Returns Eligibility
Due to the nature of fragrance and personal care products, returns are accepted only if the product is damaged, defective, or incorrect upon delivery. Items must be unused, unopened, and in original packaging.
Return Request Timeline
Customers must notify us of any return or replacement request within 48 hours of receiving the product. Requests made after this period may not be eligible.
Non-Returnable Items
Opened, used, or tampered products cannot be returned or refunded for hygiene and safety reasons. Sale items and promotional products are non-refundable unless damaged.
Refund Process
Once the returned item is received and inspected, approved refunds will be processed to the original payment method within 7–10 business days.
Replacement Policy
If a product arrives damaged or incorrect, we will arrange a replacement at no additional cost, subject to availability.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error.
Order Cancellation
Orders can be cancelled only before dispatch. Once shipped, cancellations are not permitted.
Contact Us
For refund or return requests, please contact us through our website with order details and product images.urns.