At Roohi Nasma Perfums, we aim to provide a smooth and transparent shopping experience. This Shipping and Billing Policy explains how orders are processed, shipped, and billed.
Order Processing
All orders are processed within 1–2 business days after successful payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Processing times may vary during promotions or high-demand periods.
Shipping & Delivery
We ship orders to the locations available during checkout. Shipping charges are calculated based on the delivery address, order weight, and package size, and are clearly displayed before order confirmation.
Estimated delivery timelines depend on the destination and courier service. While we strive to deliver orders on time, delays may occur due to external factors beyond our control.
Once your order is dispatched, tracking details will be shared to help you monitor the delivery status.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping details. Roohi Nasma Perfums is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information.
Billing Information
All billing details provided during checkout must be accurate and match the selected payment method. We use secure payment gateways to ensure safe and protected transactions.
In case of any billing discrepancies or payment failures, customers are advised to contact us immediately for assistance.
Taxes & Charges
All prices displayed on the website include applicable taxes unless stated otherwise. Any additional shipping or handling charges will be clearly shown during checkout.
Failed or Returned Deliveries
If an order is returned due to incorrect address details, unsuccessful delivery attempts, or refusal to accept the package, additional shipping charges may apply for re-dispatch.
Policy Updates
Roohi Nasma Perfums reserves the right to update or modify this Shipping and Billing Policy at any time. Any changes will be posted on this page.
Contact Us
For questions related to shipping, billing, or order status, please contact us through our website. We’re always happy to help.